Privacy Policy

We collect personal information that you voluntarily provide when creating an account, booking catering services, or contacting us. This may include your name, email address, phone number, location, event details, dietary preferences, and payment information. For events such as weddings, corporate functions, and parties, we collect specific requirements to match you with appropriate caterers. We also automatically collect certain information about your device including IP address, browser type, operating system, and how you interact with our platform to improve your browsing experience and our services.

You have complete control over your personal data and can delete your account and associated information at any time. To delete your account and all personal data from our platform, simply log in to your CaterersNearMe account, visit your profile page, and click the 'Delete My Account' button. This will permanently remove all your personal information, booking history, preferences, and account details from our systems within 30 days. Please note that once your account is deleted, this action cannot be undone and you will lose access to all your booking history and saved preferences. For pending bookings or active service agreements, please ensure these are completed or cancelled before deleting your account. If you need assistance with account deletion or have concerns about data removal, contact our privacy team at privacy@caterersnearme.in.

We use your information to provide and improve our catering marketplace services, process transactions, communicate with you about bookings, and connect you with caterers that meet your needs. With your consent, we may send you promotional content about new caterers in your area or special offers. We analyze usage patterns to enhance user experience, ensure platform security, and comply with legal obligations. Your event preferences help us recommend caterers that match your specific requirements, whether you're planning a wedding reception, corporate lunch, or family celebration across India.

We share your information with caterers you book through our platform to facilitate your catering arrangements. We only share information necessary for providing the requested services, such as event details, location, guest count, menu preferences, and contact details. We also work with payment processors and service providers who help us operate our business, all of whom are bound by confidentiality agreements. We may also share information to comply with legal requirements or protect our rights and the security of our platform. We never sell your personal information to third parties for marketing purposes.

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security practices include encryption, access controls, regular security assessments, and employee training. All payment information is processed through secure, PCI-compliant payment gateways. However, no method of transmission over the Internet or electronic storage is 100% secure, and while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee absolute security. We regularly review and update our security practices to maintain the highest standards.

We use cookies and similar tracking technologies to enhance your experience on our catering platform, analyze usage patterns, and deliver personalized content and recommendations. Essential cookies enable core functionality such as security and account management. Performance cookies help us understand how visitors interact with our website. Functionality cookies remember your preferences. Targeting cookies help deliver relevant advertisements. You can control cookies through your browser settings, though blocking certain cookies may impact your experience on our website. We provide detailed information on the types of cookies we use in our Cookie Policy.

Depending on your location, you may have rights to access, correct, delete, or port your personal information under applicable data protection laws. You can update your account information directly through our platform or contact us for assistance. You can opt-out of marketing communications at any time by clicking the 'unsubscribe' link in our emails or updating your communication preferences in your account settings. If you are in India, you have rights under the data protection laws to access, correct, and delete your personal information. For users in other regions, we comply with applicable local data protection requirements. To exercise your rights, please contact us at privacy@caterersnearme.in.

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The criteria used to determine our retention periods include: (1) how long we need the information to provide our services; (2) whether we have legal or contractual obligations to retain the data; and (3) whether retention is advisable for legal purposes, such as potential disputes, compliance, or enforcement of our agreements. When we no longer need to process your information, we will either delete or anonymize it or, if this is not possible, securely store it and isolate it from further processing.

CaterersNearMe.in primarily operates in India, but we may transfer, process, and store your information on servers located in other countries where our partners and service providers are located. When transferring information outside of your country, we implement appropriate safeguards in accordance with applicable data protection laws to ensure your information receives an adequate level of protection. By using our platform, you consent to the transfer of your information to countries that may have different data protection laws than those in your country of residence.

Our services are not directed to individuals under the age of 18, and we do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a person under 18, please contact us immediately at privacy@caterersnearme.in, and we will take steps to delete such information from our systems promptly. Parents and guardians are encouraged to monitor their children's internet usage and guide them on sharing personal information online.

We may update this Privacy Policy periodically to reflect changes in our practices, services, or applicable laws and regulations. We will notify you of significant changes by posting a prominent notice on our website, through email communications, or through in-app notifications. The date at the top of this Privacy Policy indicates when it was last updated. We encourage you to review this policy whenever you access our services to stay informed about our information practices. Your continued use of our platform after such modifications constitutes your acknowledgment of the modified policy and agreement to abide by its terms.

If you have questions about this Privacy Policy, concerns about how we handle your personal information, or would like to exercise your privacy rights, please contact our dedicated privacy team at privacy@caterersnearme.in. For urgent matters, you can reach our Data Protection Officer at +919321291563 during business hours (Monday-Friday, 9 AM to 6 PM IST). We are committed to addressing your inquiries promptly and will respond to substantive requests within 30 days. If you are not satisfied with our response, you may have the right to lodge a complaint with your local data protection authority.