Overview
At Caterersnearme, we understand that plans can change. This refund policy outlines when and how you can receive a refund for bookings made through our platform.
Refunds
Refund Policy
Learn about CaterersNearMe's refund policy for catering bookings. Find information on cancellation timeframes, special circumstances, and how to request a refund.
Last updated: April 1, 2025
Cancellation Timeframes
Full Refund (100%): Cancellations made 7 or more days before the scheduled event date. Partial Refund (50%): Cancellations made between 3-6 days before the scheduled event date. No Refund (0%): Cancellations made less than 48 hours before the scheduled event date.
Special Circumstances
Caterer Cancellation: If a caterer cancels your booking, you will automatically receive a 100% refund. Our team will also assist you in finding an alternative caterer. Weather Events & Emergencies: In cases of severe weather or other emergencies, refunds will be evaluated on a case-by-case basis. Documentation may be required.
How to Request a Refund
1. Log in to your Caterersnearme account. 2. Navigate to "My Bookings". 3. Select the booking you wish to cancel. 4. Click the "Cancel Booking" button. 5. Select your reason for cancellation. 6. Submit your request.
Refund Processing Time
Once the refund is approved, it will take 5 business days to credit to your bank account. The refund will be processed to the original payment method used for booking.
Return Policy
As our platform connects you with nearby caterers to fulfill your orders, returns are not applicable. Only order cancellations are allowed as per our cancellation policy.
Service Fee
Important Notice: The Caterersnearme platform service fee (5% of booking total) is non-refundable, regardless of when the cancellation is made.
Contact Us
If you have any questions about our refund policy or need assistance with a refund request, please contact our customer support team. Email: support@caterersnearme.com. Phone: +91 932 129 1563. Business Hours: Monday-Friday, 9am-5pm EST.
Policy Updates
Caterersnearme reserves the right to modify this policy at any time. Any changes will be posted on this page with an updated revision date.
Need help?
For questions about Caterersnearme policies or bookings, contact our support team.